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Will the home-cleaning revolution be Uberfied? How one company tried, and spectacularly failed. The online home-cleaning startup was in the midst of an explosive expansion and only shut its doors two days each year: Thanksgiving and Christmas Day.

But on this particular holiday, a booking had slipped through unnoticed, due to a website malfunction, according to a former employee. Rather than cancel an appointment at the last minute, Homejoy’s cofounder and CEO Adora Cheung grabbed a toilet brush and a vacuum cleaner. Then she headed to San Francisco’s Mission Dolores neighborhood and scrubbed.

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The prestigious school’s sexual-harassment policies proved to be no match for a litigious love triangle involving the dean and two married professors. By the time of the seminar, the dean of the business school, Garth Saloner, had been involved with Phills’s estranged wife, Deborah Gruenfeld, a social psychologist and professor of organizational behavior there, for more than a year.

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A towhead who, at 31, still looks like a high school sophomore, he’d started a new company, and it was finally going well enough that he’d planned to take a day off in July to go up to Sonoma for a friend’s birthday. Then Huffman pulled up Reddit—and it wasn’t there. “I was like, is this for real? How is this happening? This is insane,” says Huffman.

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