The grand opening of Target Canada was set to begin in one month, and Tony Fisher needed to know whether the company was actually ready. In February 2013, about a dozen senior-level employees gathered at the company’s Mississauga, Ont., headquarters to offer updates on the state of their departments. Fisher, Target Canada’s president, was holding these meetings every day as the launch date crept closer. The news was rarely good.
Jesse Snodgrass plodded around yet another stucco corner, searching for Room 254 in time for the second-period bell, only to find he was lost yet again. Jesse felt a familiar surge of panic. He was new to Chaparral High School and still hadn't figured out how to navigate the sprawling Southern California campus with its outdoor maze of identical courtyards studded with baby palm trees.