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Tough Sell

Cynthia Abernethy wears a button pinned on either lapel to work. One reads I’m the boss, the other, No. When approached by customers seeking a deal or discount—queries she deems inane and unworthy of reply—she points an index finger to the second button and offers a smile. A woman who ventures, “I saw this bed for less on eBay—can I have a discount?” gets the button; so does a man holding out a blender, asking, “Will you sell this to me for a dollar -

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